99.9%
Uptime Target
< 4h
Response Time
24/7
Critical Monitoring
Support & Incidents
tiketo classifies incidents into three priority levels. P1 (Critical Outage) requires a 1-hour response. P2 (Major Functionality Loss) requires a 4-hour response. P3 (General Support) is handled within 24 business hours.
Maintenance Windows
Standard maintenance occurs on the first Sunday of every month between 02:00 and 04:00 CET.